We do not collect personal-identifiable information from individual visitors unless they voluntarily and knowingly provide it to us at puzzlefactory.ae. If you choose to have your products shipped, products are sent via mail to physical addresses, so if you do decide to become a customer we will require such information such as shipping address, name, phone number in order to facilitate the delivery. We do not sell this information to third parties and it is only used for delivery purposes.
Contact and Support
Puzzle Factory maintains a number of e-mail addresses in an effort to provide extensive support to our customers as effectively as we do over voice communications. We try to respond to every e-mail within 48 hours of receiving them, if a response is required. We save e-mail messages only until the issue is resolved. We do not record email addresses,