Terms & Conditions

Copyright Disclaimer

1. Copyright of Images
Customers must appreciate that we cannot reproduce onto gifts, print or restore/apply effects to pictures or images, whether supplied electronically or by post, images that are protected by copyright laws. Usually, professionally taken photographs are under the photographer's copyright and can only be reproduced with their permission for which they often require a fee. Illegal reproduction may result in legal action by the photographer. By submitting photographs to us for restoration or reproduction as photo gifts you affirm that no copyright is infringed. We will not be liable to you or any third party for such copyright infringement, even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of Puzzle Factory. You will be liable for any copyright claims that arise.

2. Puzzle Factory has the right to reject any order, and in this case payment will be fully refunded to the customer.


1. Shipping and Customs
Customs or duty charges are always the responsibility of the recipient. Recipient may be subject to import duties or taxes, which are levied once a shipment reaches your country. According to our experience, there are no taxes or customs fees for importing "cardboard puzzles" in Europe, US, Canada. Additional charges for customs clearance must be borne by customer, since we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information.