Privacy Policy


We understand the importance of privacy for our website visitors. We know that it is important for our visitors and potential customers to know how we treat any information we have and what is done with them, so in order to facilitate this we have set up this formal privacy policy. The policy listed below might be updated occasionally, so we recommend those concerned to check on this every once in a while. We are available for contact via the contacts page or a direct e-mail to  If you have any questions, please don't hesitate to contact us.


We do not collect personal-identifiable information from individual visitors unless they voluntarily and knowingly provide it to us at If you choose to have your products shipped, products are sent via mail to physical addresses, so if you do decide to become a customer we will require such information such as shipping address, name, phone number in order to facilitate the delivery. We do not sell this information to third parties and it is only used for delivery purposes.

Contact and Support

Puzzle Factory maintains a number of e-mail addresses in an effort to provide extensive support to our customers as effectively as we do over voice communications. We try to respond to every e-mail within 48 hours of receiving them, if a response is required. We save e-mail messages only until the issue is resolved. We do not record email addresses,